Privacy Notice

This notice explains how information supplied through this website is used in connection with Trent Glass enquiries. Trent Glass is presented on this site as part of the Leaworks Group. For privacy enquiries, contact sales@trent-glass.co.uk, telephone 0115 822 4101, or write to Leaworks House, 10 Ronald Street, Nottingham NG7 3GY.

Information and purposes

When you contact us, we receive the information you provide, such as your name, email address, telephone number, project requirements and any documents you choose to send. We use it to respond, prepare quotations and manage the resulting correspondence. Website hosting and security tools also process technical information such as IP addresses and request logs to operate and protect the site.

Basis for use

We use enquiry information to take steps you request before a potential contract and, where applicable, to fulfil an order. We also have a legitimate interest in responding to business enquiries, keeping appropriate correspondence and protecting the website. Legal obligations may require us to retain transaction records. Where processing relies on consent, you can withdraw that consent.

Service providers

The site uses Hostinger hosting and WordPress tools for forms, security and site operation. Relevant information is processed through the hosting and communication services used to receive and respond to your enquiry. If an order requires a manufacturer or delivery provider, any sharing of contact or project details should be limited to what is needed for the agreed service. Contact us for information about providers or any international transfer arrangements relevant to your enquiry.

Retention

Retention depends on whether an enquiry progresses to an order, any ongoing support or warranty issue, and applicable record-keeping requirements. Information should be kept only for those purposes. Contact us to ask about the retention of your particular enquiry or request deletion where applicable.

Cookies and external content

This site uses functional cookies for features such as sessions and account or shopping functions. Security and hosting services may also use cookies or similar technologies. Links to external websites are governed by those providers’ notices. Our contact page links to Google Maps; opening that link takes you to Google’s service.

Your rights and questions

Depending on the circumstances, you may request access, correction, erasure, restriction or portability of your information, or object to its use. Contact us using the details above. You may also raise a concern with the Information Commissioner’s Office.

Updates

This notice will be updated when the website’s services or relevant processing arrangements change. An AI customer-service platform has not been connected as part of this update.