Returns & Order Support

For an order query, damaged item or return request, email sales@trent-glass.co.uk or call 0115 822 4101. Include your order reference, a description of the issue and photographs where relevant.

Damaged, faulty or incorrect goods

Contact us so the issue and the appropriate next steps can be reviewed. Please keep available packaging and do not install glass that appears damaged or unsuitable. Arrange the return destination and transport with us before sending glass back. These practical steps do not limit your statutory rights.

Changing your mind

Consumer cancellation rights can apply to eligible distance purchases of standard goods. Personalised or genuinely made-to-specification goods may be exempt from change-of-mind cancellation rights; this does not remove rights where goods are faulty or not as described. Whether an item is bespoke and the applicable terms should be clear before you order.

Changes to bespoke orders

Contact us promptly if you need to amend dimensions, materials or quantities. Ask us to confirm the production status and any proposed changes in writing before proceeding.

Product warranty and business orders

Any additional warranty and the terms applicable to a trade or business order are set out in the agreed quotation and order documents. This page does not introduce a blanket 30-day return period or a standard product warranty.

For independent information, see GOV.UK guidance on returns and refunds. Nothing on this page excludes applicable statutory rights.